Shipping & Policies


Shipping

A lot of our jewellery is made to order, so please allow five business days for your items to be made and shipped.  Longer turnaround times may occur during sales, seasonal restocks and special events.


We offer a flat rate shipping fee of $8.50 within Australia (or FREE shipping for orders over $60). All Wahboo items are delightfully wrapped, carefully boxed and sent via tracked mail. Your tracking number will be emailed to you once your order has been dispatched, using the PayPal email you provided during payment. Please check the shipping costs below for international orders. International customers are responsible for any customs fees associated with their country.

All items are posted from Townsville, Queensland, Australia, using Australia Post.  Please visit Australia Post's website for delivery time frames. Wahboo Designs cannot accept any responsibility for lost or damaged items in transit by Australia Post.

Express Shipping is available within Australia ONLY for an additional fee ($10.85), please select this option when you check out.  Please note, the purchase of Express Shipping does NOT mean your order will be made or processed any quicker.

Ensure your name and postage details are correct at checkout, as this information will be used to dispatch your order.  If your order is returned to Wahboo Designs due to incorrect information the customer provided, we are happy to resend your parcel, however, all postage costs (including the return fee) are the responsibility of the customer.


If you are a Townsville local, and would like to pick up your order from us at one of the markets we attend, use the code LOCAL during check out. Once you have placed your order, please contact us via email to organise collection.

 

AUSTRALIA
Standard shipping $8.50
Express shipping $10.85
Standard shipping + Signature on Delivery $11.45
Express shipping + Signature on Delivery $13.80
FREE Standard shipping on orders over $60
FREE Express shipping on orders over $100
NEW ZEALAND
Economy Air $11.86
UNITED STATES
Economy Air $15.86
UNITED KINGDOM
Economy Air $20.46

Returns and Exchanges

Please choose carefully as we do not offer exchanges or refunds if you change your mind.  If there is a fault with your product, we will happily replace the item, including return postage.  Please note that all pierced earrings are non-refundable for reasons of hygiene and safety, unless faulty.

Privacy

Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details. PayPal and AfterPay are the payment options offered and are secure and private.